Our
Auto Delivery program allows you to enjoy the teas you love at regular intervals without having to visit our website.
Placing a Regular Order
Placing a regular order does NOT affect the schedule of your Auto Delivery shipments.
Shipping Details
Auto Delivery follows our normal shipping policies. See our
Shipping Page for more details.
To get started, please visit the
Auto Delivery page of your Account. Select any tea from your list of favorites and indicate know how often you would like it to arrive.
Select the Shipping Address and Payment information, being sure to click SAVE after making each selection/change.
We'll email you a few days prior to your order shipping to remind you, and allow you to make any changes needed.
While offering many conveniences, this program has the shortfall of not accepting loyalty certificates as payment.
To utilize your certificate, we suggest placing a regular order. You'll still get the savings associated with our Auto Delivery program, and be able to lower the total amount due by applying your certificate. We hope this helps.
To place one-time additions in the same shipment, simply add the items you desire to your shopping cart. When you have all the items you wish to be added, please select '
Edit Bag' (below Checkout). (Do not actually go through the checkout process!)
Once there, look for the 'Add to Future Shipment' option. It has a clock icon with your next Auto Delivery date. This will combine the selected items with those you've scheduled earlier, helping you save on shipping. See our
Shipping Page for more details.
While your savings grow with each shipment, the timing of the delivery is entirely up to you. To speed up or delay your next shipment, simply visit the
Auto Delivery section of your Account page.
To adjust the next shipment date on your Auto Delivery, look for the Shipment Frequency section of your Auto Delivery settings page. Click CHANGE to select or change the frequency, and change the processing date to one more convenient for you. After making changes, be sure and click the SAVE button and 'UPDATE' at the bottom of the page.
Auto Delivery is processed on business days in mornings, if you change your date keep in mind your order may not process until the follow business day.
Please note: Placing a regular order does NOT affect the schedule of your Auto Delivery shipments!
To update the address selected for your shipments, first visit the
Shipping page of your Account.
Edit your current address on file and designate it as your Default Address, or Click ADD NEW ADDRESS. Be sure and save your changes.
Then, visit the
Auto Delivery page and click CHANGE in the Delivery Address section. Select the address from the drop-down list. Click SAVE.
To update the billing info selected for your shipments, first visit the
Billing page of your Account.
Edit your current card information on file and designate it as your Default Credit Card, or Click ADD NEW PAYMENT METHOD. Be sure and save your changes.
Then, visit the
Auto Delivery page and click CHANGE in the Payment Method section, and select the address from the drop-down list. Once done, click SAVE.
Sorry to hear that you would like to cancel the Auto Delivery selected within your account. However, we make it easy to do so!
Please log in and visit the
Auto Delivery section of your Account page.
To remove a particular tea, please uncheck its box. You may also place the entire Auto Delivery on hold by toggling the delivery setting to 'OFF' on the upper right side of the page.
You'll no longer receive Auto Deliveries, but only orders you actively place. You may resume at any time following the same steps.