Loyalty points are accrued with every purchase as a reward to our Wholesale customers. You'll automatically earn Loyalty Points for every dollar spent.
Once your point total reaches 100, you'll have a chance to apply them for instant cash savings on your order. Every 100 points saves you $5. It's that easy!
Redeem Points for Cash Savings
Once you have over 100 Points, you may easily exchange these for instant cash savings on your order. You'll do this in the last step of checkout.
Look for the 'Certificates' field on the Order Summary page. Choose how many of your points (100 or more) you would like to redeem from the drop-down menu. Click "apply" and ta-da! See your savings instantly before you place your order.
Should you change your mind and wish not to use them, please select "remove" next to the points applied.
Loyalty points may only be redeemed if you place the order through our website. Orders that are phoned in or emailed are not eligible for point redemption.
Redeem Points for Out of Stock Items
Occasionally an item may go out of stock while we await fresh ingredients to make a new batch. When a tea becomes unavailable for purchase due to very low stock levels, while supplies last, you may order one 1lb pouch using loyalty points.
This option will only be available while supplies last and can be located under the normal sizes on the product page. Limit 1 per customer.
Expiration
Points never expire!
Once you have over 500 Points, you may easily exchange these for instant cash savings on your order. You'll do this in the last step of checkout.
Look for the 'Certificates' field on the Order Summary page. Choose how many of your points (500 or more) you would like to redeem from the drop-down menu. Click 'apply' and ta-da! See your savings instantly before you place your order.
Should you change your mind and wish not to use them, please select 'remove' next to the points applied.
Expiration
Points never expire!
Once the checkout process is complete, we unfortunately can not apply points retroactively.
However points never expire!
Missed the opportunity to apply points? Please see the 'Redeem Loyalty Points' section above for clarification on how to apply your points for instant cash savings.