Shipping and Returns

Our US shipping prices are very reasonable and are calculated automatically based on weight and distance. To learn more, please visit our shipping page.

We are happy to ship around the world with UPS International. Some exclusions apply, email us to ensure we're able to ship to your location.

For the best rates for our international customers, we do recommend shipping through a freight forwarder. Please email us with any questions. We'd be glad to assist!

You will receive a message from us notifying you that your package was shipped and providing you with a means to track its progress. To learn about the status of your order, please visit your account page.

We offer many of our teas in the bulk sack size. Occasionally, there is additional lead time to create these sacks before your order is shipped.

At no extra cost to you, you may elect to receive the largest pouch size instead to have your order ship faster.

You will have the option to select to ship asap or wait for the sack size at checkout, but you may also update your preference any time in your Account page. Navigate to My Account > Sack Preference to select which you prefer.

We want you to be happy with all the items you ordered, and will gladly accept back any item within 90 days of purchase. All products must be returned in original packaging with no additional marks, labels, stickers, etc. See Return Policy below for more information and exceptions.

How to Return or Exchange a Product
To access mailing directions and begin your return, please visit the returns and claims section of your account page and select the eligible items you wish to return.

Please send your authorized returns to our address:
Adagio Teas
170 Kipp Ave
XL Returns (order number)
Elmwood Park, NJ 07407

We want you to be happy with all of the items you ordered, and will gladly accept back any item within the last 90 days if still in its re-sellable packaging. We do not accept returns of tea samples, custom blends, and/or white label orders. If there is something amiss with your order, please let us know within a week or receipt so we can best assist. Please report any damage within a week of delivery.

Unauthorized returns are not eligible for refund or store credit. Products that are returned without online authorization are not eligible for refund, replacement, or store credit. Please navigate to the returns and claims section of your account page to begin the returns process.

We're sorry to hear that something was omitted from your order! Please contact us with your order number and missing item, we'll be glad to help!

If your shipping box was damaged upon arrival please also include images of the damage.

If an item was shipped to you incorrectly due to company error, we will swiftly send you a replacement and send you a return shipping label for the incorrect item.

Please email us with the order number, photos of the shipping label, and items received. We'll be glad to help you receive the correct items as quickly as possible!

If an item arrives damaged, please email us with your order number, photos of the damaged item in the shipping box, and the shipping box's damage as well as its stamp on the bottom of the box.